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AVP Regional Credit Support in Vancouver at Jones Graham Consultants Inc

Date Posted: 4/5/2018

Job Snapshot

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Job Description

Category: Financial Services

Location: Vancouver British Columbia Canada

    Working alongside our client’s Senior AVP of Credit Support, you will lead the regional centre of credit support in Vancouver.  This means providing leadership and support to enterprise-wide projects and collaborating with Senior Business Leaders.


•      Own, design, develop, implement, improve and maintain the organizations transition to consistent credit processing and support for the branch network, through a continuous collaborative approach with the business and corporate departments.

•      Continuous improvement of all Credit Support processes specifically origination, funding, collateral securities, and maintenance.  

•      Evaluate existing process documentation, personnel and requirements to develop, coach and promote staff to full potential while creating efficiencies and expanding areas of expertise for others.

•      Conduct impact analyses and act as the key liaison for organizational system changes.

•      Establish Service Level Agreement (SLA) targets and quality benchmarks for credit support teams and ensure these are being met through monitoring and reporting.

•      Accountability for the formulation of work procedures, policies, and methods to ensure compliance with legal, regulatory business policies and procedures.

•      Establish a collaborative and client-centric relationship with the front office while balancing the efficiencies and governance of a standardized structure.

•      Provide the related metrics and financial information that the business will need to move forward with strategic initiatives.

•      Initiate and/or manage projects that primarily impact functional area or a specific department, adhering to standard project governance practices and operating within approved budget.

•      Provide direct credit support to branch managers and customer relationship managers, as required. Correspond with branches, both verbally and in writing, regarding loan processing and branch inquiries.

•      Inspiring trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings

•      Treating all stakeholders with professionalism, dignity, and respect and supporting an environment where people can contribute and excel


•      Bachelor's degree in business or a related field, supplemented by courses in commercial lending, commercial compliance, documentation, and other bank-related topics (or equivalent experience).

•      Minimum 10 years of experience including 7 years credit underwriting and credit support experience and minimum five years leadership experience with large teams including direct and remote/virtual locations. 

•      Proven change leadership experience with business transformation projects including coaching and mentoring high performing teams. 

•      Strong knowledge of loan administration, collateral securities, and credit processes.

•      Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.

•      Demonstrated ability to promote continuous process optimization.

•      Strong leader with demonstrated change leadership and coaching skills on transformative initiatives.

•      Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders – executives, managers, and subject matter experts.

•      Customer focused strategic thinker with strong working knowledge of commercial lending policies, procedures, regulations, documentation, compliance issues, collateral securities and audit requirements.

•      Strong technology aptitude with an ability to lead a geographically diverse team.

•      Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture.

•      Creative problem solving and conflict resolution skills, with the ability to diffuse challenging situations and find common ground.

•      Respectful, proactive, and self-motivated team player.

•      Demonstrated ability to engage in and drive multiple initiatives simultaneously.

•      Willing to travel extensively, as required.



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